Reservation and cancellation terms

Your reservation request

Sending a request starts a conversation. It does not hold a place, confirm availability or create a confirmed booking. You can withdraw an unconfirmed request free of charge. This website does not collect payments.

Before a confirmed booking

We provide your itinerary, dates, total price and currency, group size, inclusions, exclusions and payment-on-arrival arrangements in writing. We also provide the cancellation terms that will apply to your booking. Read and agree those details before committing.

The cancellation policy below is our proposed approach for future bookings. It applies only when included in your written booking agreement; it does not change an existing agreement. We identify any supplier commitments that could become nonrecoverable, their amounts or calculation, and relevant deadlines before you confirm.

Payment on arrival

No advance payment required. After we confirm your trip arrangements in writing, payment is due on arrival in Ölgii, before your tour begins. We agree on the payment method and currency beforehand.

We agree on the accepted payment method, currency and any exchange-rate calculation in writing before you travel. We provide a receipt when you pay.

This payment arrangement applies to new bookings. An existing written agreement continues to govern your booking unless we agree a change with you in writing.

If you cancel

Contact us in writing through the channel used to confirm your trip, with your name and trip dates. We use the time your message reaches that channel, even if our reply comes later.

Under our proposed policy, we refund payments less only documented, reasonable third-party costs committed specifically for your booking that were disclosed before confirmation and cannot be recovered. There is no flat cancellation penalty, administration fee or deduction for lost profit.

We explain deductions, seek available supplier refunds and try to reallocate released arrangements. Any later recovery reducing your retained costs is passed back to you. Deductions cannot exceed what you paid; we do not automatically charge an unpaid balance for unused services.

If you request new dates

Changes depend on availability. Our proposed policy has no administration fee. We explain any actual supplier change costs or new trip-price difference for your written agreement before changing the booking. If you decline, you may keep your original booking or cancel under its agreed cancellation terms.

If we cancel before departure

Under our proposed policy, you choose a full refund of tour payments made to Altai Brothers or a voluntary reschedule or alternative trip, with any price difference agreed in writing. A credit does not replace your refund choice.

If a trip ends early

If you choose to leave early, our proposed policy calculates the refund from the agreed value of services already delivered and documented, disclosed third-party costs for unused services that cannot be recovered. We return the remainder and pass on later recoveries. If we stop the trip or fail to provide an agreed service, we calculate a fair refund for the unprovided part without guest-cancellation penalties.

Refund handling

Our proposed service target is to initiate an undisputed refund within 10 business days of receiving your cancellation or notifying you that we have cancelled. We explain any amount still being checked. Later recovered costs are targeted for refund initiation within 10 business days of receipt. Bank processing time is separate; we confirm initiation and provide an available reference.

Flights, hotels and other travel booked independently have their own provider terms. Mandatory rights under applicable law take priority over these terms, including any shorter refund deadline. These terms do not remove rights concerning unsafe services, misrepresentation or failure to deliver agreed services.