Your information
Privacy notice
This notice covers information you share through the Altai Brothers website and our trip-planning conversations. Please send only information needed to arrange your journey.
Enquiries and trip planning
We save the name, contact details, dates, group size, tour choice and message you submit so we can reply, prepare a quote and keep track of your request. Staff may add planning notes and the terms agreed with you. A reservation request does not confirm a booking or take payment.
Guest and emergency details
After discussing your trip, we may send you a private link to provide contact, insurance, riding experience and emergency-contact details. Optional health, dietary and accommodation notes help us discuss suitable arrangements. Share only relevant needs, rather than medical records. Tell your emergency contact before providing their details.
Guest details are stored in our booking system for staff to review. The booking-details notification email contains a request reference and trip name, rather than your health, emergency-contact or other guest-form answers. Initial enquiry emails include your contact details and requested trip arrangements so staff can reply. The private link provides access to your trip details: keep it private and contact us if you think someone else has received it.
Traveller reviews and photos
When you submit a review, we save your name, rating, comment and any optional photo for moderation. New submissions stay private while awaiting approval. If approved, your submitted name, rating, comment and photo appear publicly on the website.
A photo is optional. Upload one only if you have permission to share it and permission from anyone identifiable in it. Do not include private contact details or sensitive information in your review or photo. To request a correction or removal of your review or photo, email berdikhajyesentay@gmail.com with the name used for the review and enough detail for us to find it.
Guest gallery submissions
When you share a photo or video through the guest gallery, we save the media, your public name or credit, caption, email address and permission confirmations. The media stays private while our team reviews it. After approval, the photo or video, public name and caption appear on this website. Your email and permission record remain available only to staff.
We use your email only to contact you about the submission; uploading does not subscribe you to trip news. Staff receive a notification with a submission reference, without your contact details or a media attachment. We create display copies and small previews, removing photo location metadata. Please avoid private or sensitive information in the visible image, video, audio or caption.
Rejected submissions remain private; rejection does not automatically delete the files or moderation record. There is no automatic deletion deadline configured for gallery submissions. Contact us to request a credit correction, removal or deletion, with enough detail to identify your moment. Removing it from this website cannot remove copies someone has already downloaded.
Who handles the information
The Altai Brothers team uses the staff dashboard and email to manage requests and trips. Website hosting, database and email services process information to operate these tools. When arranging your trip, relevant details may also need to be discussed with guides, hosts or transport providers. Ask us before submitting sensitive information if you want to discuss who needs it.
If you choose WhatsApp, Instagram or another external service, that service handles your messages and account information under its own privacy terms.
Newsletter and website measurement
Joining the newsletter stores your email address separately for future trip news. You can ask us to remove it at any time; sending a trip enquiry does not itself subscribe you.
The website uses Vercel Analytics to understand public page visits and actions such as tour views or contact clicks. Our analytics filters exclude private booking and staff pages, form answers, booking tokens and URL fragments. Limited campaign labels, the public landing page and the referring website origin may be kept in your browser's session storage and attached to an enquiry to help us understand how guests found us.
Keeping and updating records
Enquiry and booking records remain in our system while needed for trip planning, operating the journey, follow-up or resolving outstanding matters. There is no automatic deletion deadline configured. Contact us to ask what we hold, correct details, request deletion or stop newsletter messages. We will explain any records that still need to be kept and why.
Contact us about privacy
Email berdikhajyesentay@gmail.com or message us on WhatsApp . Give us enough information to find your request, but do not send passwords, medical records or your private booking link.